VoIP, or to give it its full name Voice over Internet Protocol, is not the newest technology on the block promising to change how you do business. It is a matured technology proven to provide several benefits to a business regarding voice communications, including reduced costs. VoIP is a technology that allows voice communication, typically the realm of fixed-line telephones or cell phones, to be done over a broadband or fiber internet connection. The maturation of the technology and drive-by business leaders to decrease costs during the current COVID-119 pandemic has amounted to a significant growth expected for the market with the Asia Pacific region expected to dominate market share. In 2017, the industry was expected to be worth 76.1 billion USD by 2018. By 2024 the industry is expected to exceed 96 billion USD.
Significant Cost Savings
While market growth statistics are useful for investors or to show how the market has matured in a few years this may mean little to business leaders looking to save money while still providing their business with the infrastructure needed to succeed. VoIP can be exactly that. The cost savings that VoIP can generate are well documented. These savings stem from the fact that communication is handled over the Internet connection rather than having a separate service dedicated to voice communications. Unlimited calls at a fraction of their per minute fixed-line competitors.
Further, many VoIP providers allow users to get regional numbers to help facilitate business wherever you are and wherever your customer is. One such service provider is Zadarma who provides regional numbers for 100 different countries with upfront rates. For instance, those looking for a UK number can purchase one for £2 according to their website.
Another advantage of VoIP is that rather than needing a lot of extra phones if your computer has a sound card, calls can be handled over employee computers with the right software. This improves what businesses get out of their investments by simply getting the right software package and headsets. Some providers will also provide this as part of the package they supply. This can further help reduce costs while boosting the productivity of staff as they don’t need to juggle a phone and a keyboard simultaneously.
Not Just Voice Calls
VoIP is not just used for voice communication, the technology also allows for the transfer of video, images, and documents can be done during a call. This is a significant quality of life improvement and workflow improvement that is not to be underestimated. This places VoIP far ahead of traditional fixed-line communication technologies in terms of sheer usefulness.
Many businesses have turned to VoIP for the cost savings alone, however, the other advantages it brings means that no matter how small or large your business is the technology can be scaled to meet specific requirements. Given its ready adoption by the business realm, many are also reaping the benefits of VoIP for home and personal use.