Get ahead of the crowd with Premium
Register Forgot password

What Are Your Rights if You’ve Purchased a Faulty or Dangerous Product?

Moneymagpie Team 26th Jan 2024 No Comments

Reading Time: 3 minutes

It can be outright frustrating if you were so excited about your purchases at first, then you found one of them faulty. Who could blame you if you feel like getting back at the seller, especially if it’s dangerous?

But before you get in your car and imagine more fitting expletives, take a deep breath and consider the rights provided for you by law.

Some Rights that Got Your Back

The Right to a Refund

It’s actually a myth to think that you can just insist on a refund, thinking like it’s an automatic right. There are reasonable store policies and the rights of the sellers, too. Justice works both ways, protecting the capital or the seller and shielding the buyers or consumers at the same time.

That is why your right to a refund depends on your situation, like when unknowingly you took home a faulty or dangerous product. Since it’s contrary to your expectations, you’ve got consumer protection provisions to shield you. It came from laws and legal experiences that demand sellers to make sure that they sell or provide goods of acceptable quality. 

The moment you pay for a product you thought to be what you wanted but turned out to be a dud, this right to refund can be exercised. It activates in instances where sellers may have breached their warranties, like breaking their assurance that they’re selling a reliable product. That is why the law provides protection and solutions for buyers in good faith like you. 

It actually empowers you to demand a refund and other claims. To some, it works like a warranty backed by law. To flex this right, however, you need to notify the seller of your circumstance right then and there. If they dodge or present you with excuses you don’t really need, then consumer protection laws intervene. 

It’s to make sure you don’t live with a defective item, particularly if it’s dangerous. It’s a legal way of making sure your satisfaction takes center stage.

The Right to a Replacement

This legal hand works like a consumer’s trump card. If the product you bought caused a headache because of functionality problems, you have every right to find recourse. You can have the unit or object replaced by a brand-new, non-defective twin of the troublesome item. 

But if the item becomes dangerous from being faulty and can’t be replaced since it’s a consumable product, then replacement is no longer a viable option. Without much choice, you could opt for legal action. You have product liability lawsuits or class action if there are many of you who have gone through the same trouble.

When a defective product causes harm, the experience can be quite distressing. Such unfortunate incidents wherein consumers have suffered due to faulty drugs, hazardous products, or medical devices are not just headlines – they also underscore the importance of being aware of one’s legal options. Take for instance Lawsuit Legal News, which serves as a platform where individuals can glean insights about various legal proceedings and outcomes relevant to their situation. This includes detailed information on class actions and mass tort lawsuits, a collective legal action taken by several people who’ve been similarly affected by a specific issue.

The Right to a Repair

Every consumer may exercise or invoke the right to repair after purchasing a defective product. It may not be the sellers themselves who are going to fix it, but the obligation to make it usable is theirs, so the cost of making the item work will be on them.

There has to be a process that needs to be followed if you’re to avail of this right, like notifying the seller of their faulty product, presenting the item’s receipt, and working it out with the seller for the fix-up.

If the seller will give you the silent treatment or play “hide and seek,” you can reach out to consumer protection agencies. It works in the alternative if you find the legal means too complicated. 

Some Federal Laws Aimed at Consumer Protection

Consumer Product Safety Act (CPSA)

Though this Act’s application may have been customized in many states, its primary objective remains–to protect the public from unreasonable risks or injury caused by the consumer products they buy.

Federal Trade Commission Act (FTCA)

It’s a law that prohibits unfair or deceptive marketing practices and addresses issues related to advertising, marketing, and consumer privacy.

Magnuson-Moss Warranty Act

It’s a legal provision that focuses on warranties for consumer products, ensuring clear disclosure and fairness in warranty terms.

Disclaimer: MoneyMagpie is not a licensed financial advisor and therefore information found here including opinions, commentary, suggestions or strategies are for informational, entertainment or educational purposes only. This should not be considered as financial advice. Anyone thinking of investing should conduct their own due diligence.

0 0 votes
Article Rating
Notify of

Inline Feedbacks
View all comments

Jasmine Birtles

Your money-making expert. Financial journalist, TV and radio personality.

Jasmine Birtles

Send this to a friend