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April 22, 2020 at 09:52
#150979

Keymaster
How annoying! It can be tricky to get hold of a human being, but try here – https://www.amazon.co.uk/hz/contact-us
There’s a bot you can ask questions to and hopefully, if that can’t solve the issue, they’ll put you through to a person. I have got through before, so it is possible, but it can take some persistence!