This sounds bad Claire. Which one do you bank with? If you let me know I’ll get their PR people to speak to you Or another thing to do would be to email the CEO of the bank (copying-in customer service) and asking them to sort it. Seriously. There’s nothing to stop you doing that. Usually if you email the CEO something gets done. Also, are there any banks that are open in your town and do have disability access? If so, switch to them. This is something I’m always saying, of course, because we can switch now and it’s pretty easy. You just pick a bank you want to switch to and they have to do everything for you in seven days. Then it’s up to them to watch that they don’t lose any of your money over the next 13 months. Why put up with bad service and closed bank branches if you don’t have to? Let us know what happens 🙂
my bank is the bank of Scotland/Halifax ive been with them since I was a child like 3 years old. the one I was using that closed was 2 mins from my house, now the one in town is only one open. and I don’t know of any banks near me until town.
I don’t know the email addresses, I can never find info like that.
im not sure about switching, because I don’t understand anything to do with banking or money, I know money has a value and we use it to buy things, I take it out or put it in the bank but that’s the extent of my knowledge, (I have learning disability). I don’t understand forms cant even read most forms if its paperwork and I cant write, online its still hard, I don’t have anyone on hand that could help me switch/fil out forms/explain stuff to me. its a very tricky thing for me.
im already locked out of my isa as I cant remember how to access it, the password, or what info they would ask me to confirm who I am, and they wont talk to anyone on my behalf as im deaf and that’s the only way they deal with these things. im scared I switch and the same happens, I forget my details and cant access anything. wish my daad was still a banker (he was redundant many years ago, and now has alzheimers n dementia I think)