Double glazing salesman have a pretty lousy reputation. They have long been chastised for their predatory sales techniques and jargony language which can tend to confuse people. This, associated with head-scratching pricing can leave people worried they are overspending – completely understandable!
How can you make sure you’re dealing with a trustworthy double glazing expert? And more importantly, how can you ensure you’re getting the best possible deal for your new windows?
This is brought to you by GetAWindow.co.uk, who want each and every person to have a positive window-purchasing experience. It doesn’t have to be stressful or confusing! Follow the steps we’ve outlined here and you will get the most out of this home improvement project.
- Decide what you want
- Take your time
- What can you DIY?
- Do your research
- Get multiple quotes
- Compare them carefully
- Ask lots of questions
- Get a detailed plan
- Have a cooling-off period
- Develop your relationship
Why do you want new windows? Is it for curb appeal or because you’re sick of draughts? Perhaps you want a brighter kitchen! All of these reasons are completely valid, but each one demands different window styles and materials – these also require different kinds of maintenance.
Do your research and decide which window type, size and style is right for you. This is crucial for avoiding potentially high-pressure sales techniques – if you have a clear image in your head, you are less likely to be swayed to purchase gimmicky features you don’t need.
Before getting in touch with any window salespeople, get a clear picture of what you want out of the entire process. Thinking not only about what windows you want, but what kind of company you want to do the job, will help you to make the right decision. You will ultimately save money since you won’t have to change contractors halfway through if you find you simply can’t stand them anymore.
It’s also important you don’t ever feel you must make a decision at any point in time – a trustworthy contractor will always give you the time you need. Make sure you take as much time as you need in every step of the process.
What little jobs could you do yourself? If you can DIY some of them, you will definitely save money! This will also avoid frustration since if you see your window installer doing something you could have done yourself (and that you are paying them to do) you may kick yourself for not asking if you could help them, and get a discount.
It goes without saying that you’ll have to discuss what you can and cannot do yourself with the person you hire. They have the expertise and experience to know that you simply cannot install replacement uPVC windows yourself. But you might be able to do some grouting for them, for instance. Ask your contractor for advice. Reliable ones will be happy to offer you some of their expertise!
This is probably the most important step. Do lots and lots of research into the materials that will be used, what kinds of tools are needed, etc. If you are in the dark, contractors will have more of a chance to pull wool over your eyes about the true costs and could charge you too much without you knowing.
Avoid this by watching “how to” videos, reading online articles and asking your friends and neighbours how their window replacement process went. You don’t want any surprises – especially when it comes to cost – so do your research! Watching these videos will also help you to determine which jobs you are able to do yourself.
This is key. Comparing more than three quotes lets you see the outlier figures out there – the ones that make you think “Are they overcharging or do they offer a premium service?” and “Is this a great deal or is it too good to be true?”. It’s super important that you find the answers to these questions – which can only be done when you get multiple personalised quotes.
When you go to GetAWindow.co.uk you will get this, plus the opportunity to review the profiles and customer reviews of the companies you’re getting quotes from. This ensures that you choose the exact right one for you.
You want to make sure you don’t just compare prices. Looking at various online reviews is a great way to determine the trustworthiness and value a window company can bring you. Perhaps they do a great job, but aren’t very friendly. Whether or not that’s important to you, it’s good to know these things before you sign a contract.
Similarly, it’s good to know any extra costs before beginning, so if you can’t find the answers to your questions online, call them! Are they local to your area? Are they experienced in installing the windows you want? You’ll save major cash by getting all the information in advance.
Speaking of which! Once you’ve narrowed your search as much as you possibly can, you will want to ask your window provider a ton of questions. Aside from the ones mentioned above, you will want to find out how long this type of project takes, on average. What kind of guarantees do they offer? Do they have any examples of recent work?
If they are pressuring you into signing a contract the very first day they come to visit you, they may not have your best interests at heart. You’re better off (financially and otherwise) when you take your sweet time.
If possible, while you’re asking all of your questions, try to get the most detailed plan possible from your potential contractor. This avoids any nasty surprises down the line. When they give you a timeline of jobs to be completed along with their related costs, you are in a better position to plan accordingly.
This is a right your window provider should have the liberty to provide you. If they don’t, do some digging!
Having a designated time for thinking and reflecting on your decision is not always a given in the UK, though in other countries this is mandated by law. This is to avoid brash and impulsive decisions for expensive projects. Windows fall under this category, so you would do well to take a few days to mull over your choices.
This will inevitably avoid stress down the line. You will also have all the time to think about whether you will able to comfortably afford this project. This is super important, because your financial security is on the line after all!
Not many people think of this, but having a good working relationship with your contractor is an indicator that you will be satisfied with the work they do for you. If you get on well with them, they are more likely to work hard and diligently for you, and of course, this means you treat them well too. Be kind, respectful and compassionate.
While you want a kind, friendly tradesperson, they probably want a nice, pleasant customer – it goes both ways! Once the trust has been established, it is up to you to uphold the professional relationship you have developed.
This list does not just focus on the money side of things, because although you will definitely save money by following these steps, having a great purchasing and installing experience is also very important. Buying new windows doesn’t have to be stressful, and you don’t have to spend an arm and a leg either. Discuss all your options with the window provider you chose, and you will find a solution that fits your situation.