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New Bras!

Home Messageboards Watercooler Chat New Bras!

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  • #156680
    KieraKiera
    Participant

    I bought some new Bras online and was really disappointed in the quality which did not reflect the price or the awards the company claimed (most definitely fake). I tried to return the items but the seller refuses to accept a return stating they will only exchange even though this is not what is stated on their website. I am so mad I was sucked in by their website!

    I have begun a claim against my credit card company for the amount (over £100). I have supplied them with evidence but my question to you is should I return at an additional cost to myself even though the company won’t agree to a refund?

    And will the credit card company expect me to have done this in order for them to pay out?

    Please can you help?!

    Kiera

     

    #156805
    JasmineJasmine
    Keymaster

    Well done for doing something about this. I know what you mean about those social media ads – they look so good but regularly aren’t!

    In this case, as you have documented evidence of how bad the product is, together with the company’s refusal to refund you, I think it would be fine not to send them back.

    It’s certainly a good idea to pursue them through your credit card company. Actually, you can also do Chargeback through the card-issuer, even if the item is worth less than £100. If you send them all the details and the proof of your contact with the company – particularly their refusal to accept blame – then I’m sure they will be able to get the money back.

    If you have time, I would also complain to the social media company that they advertised on. They should know about it and if a lot of people complain then they will probably block the ads.

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