August 17, 2020 at 16:32 #156680KieraParticipant
I bought some new Bras online and was really disappointed in the quality which did not reflect the price or the awards the company claimed (most definitely fake). I tried to return the items but the seller refuses to accept a return stating they will only exchange even though this is not what is stated on their website. I am so mad I was sucked in by their website!
I have begun a claim against my credit card company for the amount (over £100). I have supplied them with evidence but my question to you is should I return at an additional cost to myself even though the company won’t agree to a refund?
And will the credit card company expect me to have done this in order for them to pay out?
Please can you help?!
KieraAugust 23, 2020 at 14:28 #156805JasmineKeymaster
Well done for doing something about this. I know what you mean about those social media ads – they look so good but regularly aren’t!
In this case, as you have documented evidence of how bad the product is, together with the company’s refusal to refund you, I think it would be fine not to send them back.
It’s certainly a good idea to pursue them through your credit card company. Actually, you can also do Chargeback through the card-issuer, even if the item is worth less than £100. If you send them all the details and the proof of your contact with the company – particularly their refusal to accept blame – then I’m sure they will be able to get the money back.
If you have time, I would also complain to the social media company that they advertised on. They should know about it and if a lot of people complain then they will probably block the ads.
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