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How annoying! It can be tricky to get hold of a human being, but try here – https://www.amazon.co.uk/hz/contact-us
There’s a bot you can ask questions to and hopefully, if that can’t solve the issue, they’ll put you through to a person. I have got through before, so it is possible, but it can take some persistence!
Unfortunately it seems a lot of people are having this problem at the moment. Consumer group Which? are really pushing on this now, because there’s up to £7bn owed for cancelled trips.
Airlines are hesitant to offer cash refunds because they fear it will push them into bankruptcy, but obviously this is destroying customer faith. Which? are asking the government help intervene to protect travel companies, and that any vouchers/credit notes should be guaranteed against insolvency.
It’s an ongoing issue, with no simple answer, so it’s probably worth making sure the airline is aware that you’re not satisfied with a credit note (although it will probably be hard to contact them) and keeping an eye on what happens as more pressure is put on them to do more.
We’ll certainly be keeping it under-review. Good luck!
One of our next big focuses on MoneyMagpie is going to be on saving, which I think is going to be the key not just for young people, but for all of us.
We’re going to need to priortise saving at the start of each month so we’re definitely putting money away, even if it’s just a small amount, to ensure we have a safety net – especially in the case that something like Coronavirus happens again and the government can’t bail us out a second-time.
As I say, a whole campaign is in the pipeline for this, so there’ll be more details soon.
I’d also suggest you look at all our money-making ideas here – https://www.moneymagpie.com/make-money – and find ways you can help supplement your income.
There really are some interesting opportunities out there, it’s just a case of finding something that works for you.
Love this idea, Melanie!
Looking to preserve some of the respite nature has had would be a nice way for something good to come out of this awful time.
Oh thanks, that’s good to know. Got no problem with them making sure people are only making essential trips but checking trolleys is a bit too far!!
No worries Maureen. I think everyone is a little anxious at the moment.
Thanks for your post.
I think that was more of an idle threat so people stay in over the Bank Holiday weekend. Priti Patel herself clarified yesterday that checking supermarket trolleys is ‘not appropriate’, so I don’t think you have too much to worry about.
Keep yourself safe, don’t go out shopping unless you have to, but hopefully that eases your concerns.