Business Interruption Insurance Claim Reject

This topic has 2 replies, 3 voices, and was last updated 5 years ago by Annie.

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May 20, 2020 at 22:50 #151481

Fiona
Participant

We had Business Interruption (lost income) insurance as part of our insurance package for our home-based business. We have not been able to serve any clients since 23rd March as they could not come to our house. I put in a claim for business interruption, and have been told that Covid-19 is considered “an act of God” and so is not covered. Really annoyed, we’ve paid over £1200 in premiums every year for the past 3 years, never made a claim, and now try to make a claim it turns out the policy did not cover income lost due to a pandemic.

Has anyone else had their claims rejected on the same basis, and has anyone successfully found a way to claim?

May 24, 2020 at 14:01 #151535

claire
Participant

im sorry to hear this has happened. im surprised its classed as an act of god and is not covered.

I know nothing about these things sorry, I don’t work let alone from home/my own business. I wish I knew how I could help you out.

I think everyone big or small business has suffered to a degree. ive heard of some places going bust through it.

I hope things will get better for you, and that someone can give you good advice.

May 29, 2020 at 13:39 #151622

Annie
Keymaster

Oh, what a pain! Unfortunately, a lot of insurers are using this vague clause as an excuse to not pay out. Does the small print of your insurance premium cover ‘contagious illnesses’ or similar? Some policies had blanket cover for any recognised contagious illness, and now COVID-19 is officially a reportable public health issue, insurers MAY cover it.
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