How do I get my money back?

This topic has 4 replies, 5 voices, and was last updated 3 years, 7 months ago by James.

Viewing 5 posts - 1 through 5 (of 5 total)

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August 10, 2020 at 14:05 #156533

Dan
Participant

My partner and I booked a cruise to the Greek Islands that was supposed to leave on May 25th. Approximately, 2 weeks before it was due to depart, we had an email saying it had been cancelled. And we would in time receive a credit note to either have a full refund or to book another holiday. I am still waiting for that credit note to come through. I have contacted TUI twice and still nothing. Unfortunately, I paid with my debit card and the amount was paid in full in April. Where can I go next to get my money back please? Can anyone help?! Dan.

August 10, 2020 at 14:09 #156534

Andre
Participant

I’m also supposed to go on holiday to Turkey for two weeks from the 25th of August all inclusive. I want to postpone it and I’ve tried to get hold of the holiday company for the last six weeks – tried email, live chat, phone and no one answers. I went to my credit card company because I had heard rumours that if you don’t get the same holiday that you’ve booked, no buffets etc. then you can get a refund. They said they couldn’t refund unless the holiday was cancelled. What can I do? Anyone any ideas?

August 12, 2020 at 17:18 #156635

Jasmine Birtles
Keymaster

So first, Dan, with your Greek holiday. It’s good that you have been told that you will receive that note. You are entitled to a full cash refund so go for it if you don’t want to rebook later on. It’s a shame that the company has not replied but it’s not surprising at the moment. There are a lot of people trying to get through to these companies and they are facing all sorts of problems. Give them a bit of time but if they still don’t reply in the next week I suggest you contact the CEO and you can get his or her contact details at CEOonline.com. Also, you can use Chargeback, even if you used your debit card. If you get fed up of waiting, contact the bank that issued your card and ask them to do a chargeback to the seller’s bank. That will get them acting.

When it comes to cancelling a future holiday to Turkey, you are on thin ice here. You don’t get a refund if you cancel the holiday, only if the holiday company does. If you can prove that they have changed the holiday from what you originally booked then you could certainly contact the company and ask for a refund as it is against what the original contract said (check that that is the case first). If you can prove that they have not fulfilled the contract then you should be able to get your money back but not otherwise.

August 19, 2020 at 15:31 #156755

Winnie
Participant

I am in the same situation 🙁

August 25, 2020 at 21:46 #156876

James
Participant

Great advice
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